Frequently Asked Questions

swerti99 is required to verify the identity of all players before processing withdrawals. This is called Know Your Customer (KYC) verification. You will need to submit a clear photo or scan of one government-issued ID — accepted documents include a Philippine passport, SSS ID, UMID, driver's license, PhilSys National ID, or PRC ID. You may also be asked to provide proof of address such as a recent utility bill or bank statement. KYC verification is typically completed within 24 to 48 hours.

No. swerti99 strictly enforces a one-account-per-player policy. Each player is permitted to hold only one active account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any bonuses or winnings. If you have forgotten your login details, use the password reset function rather than creating a new account.

Go to the swerti99 Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our support team at [email protected] for assistance.

If you wish to close your swerti99 account, please contact our support team at [email protected] with your account email and a request to close the account. Before closing, make sure you have withdrawn any remaining balance. Please note that account closure is different from self-exclusion — if you are closing your account due to concerns about your gambling habits, we strongly recommend using our self-exclusion tool instead, which provides additional safeguards.

swerti99 supports a wide range of payment methods popular with Filipino players. You can deposit using GCash, PayMaya, BPI (Bank of the Philippine Islands), BDO (Banco de Oro), Metrobank, Visa, and Mastercard. GCash and PayMaya are the most popular options among our players because of their speed and convenience — deposits via these e-wallets are typically credited to your swerti99 account within seconds.

The minimum deposit at swerti99 is ₱100 for GCash and PayMaya transactions. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. Card deposits via Visa and Mastercard have a minimum of ₱300. These low minimums are designed to make swerti99 accessible to Filipino players across all income levels, whether you are in Manila, Cebu, Davao, or anywhere else in the Philippines.

GCash and PayMaya deposits are processed instantly — your swerti99 balance will be updated within seconds of completing the transaction. Bank transfers via BPI, BDO, or Metrobank may take between 15 minutes and 2 hours depending on the bank's processing times. Card deposits are typically credited within 5 to 15 minutes. If your deposit has not appeared after the expected timeframe, contact our support team with your transaction reference number.

swerti99 does not charge any fees on deposits. However, your payment provider — such as GCash, your bank, or your card issuer — may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment providers are outside swerti99's control and are not refundable by swerti99.

To withdraw your winnings, log in to your swerti99 account and navigate to the Cashier section. Select "Withdraw," choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Withdrawals can only be processed to a payment method that has been verified and linked to your account. You must also have completed KYC verification before your first withdrawal can be processed.

GCash and PayMaya withdrawals are our fastest payout option — most are processed within 15 to 30 minutes after approval. Bank transfers to BPI, BDO, or Metrobank typically take 1 to 3 business days. All withdrawal requests go through a security review before being released. If your KYC verification is complete and your account is in good standing, most withdrawals are approved within a few hours. Requests submitted during peak hours may take slightly longer.

The minimum withdrawal at swerti99 is ₱200 for GCash and PayMaya. For bank transfers, the minimum is ₱500. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional verification steps as part of our security and anti-money-laundering procedures. If you have questions about a specific withdrawal amount, contact our support team.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your account details and your payment method, or a withdrawal request flagged for additional security review. Check your email for any messages from swerti99 requesting additional information. If your withdrawal has been pending for more than 24 hours without explanation, contact our support team at [email protected].

swerti99 offers a generous welcome package for new Filipino players. The welcome bonus is automatically credited to your account after your first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of your registration. We regularly update our welcome offers, so the best way to see the current offer is to visit the swerti99 platform directly. All bonuses are subject to wagering requirements before withdrawal.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in bets before the bonus funds become withdrawable. Different games contribute different percentages toward wagering requirements — slots typically contribute 100%, while table games may contribute less. Full details are in our Terms & Conditions.

Yes. If you prefer to play without bonuses — for example, if you want to withdraw your winnings without meeting wagering requirements — you can opt out of bonus offers in your account settings or by contacting our support team before making a deposit. Once a bonus has been credited to your account and you have started playing with it, it generally cannot be removed without forfeiting the bonus balance. Always read the bonus terms before accepting any offer.

swerti99 offers over 1,200 games across multiple categories. Our game library includes online slots, live casino games (baccarat, roulette, blackjack, poker), bingo, sports betting (PBA, NBA, UFC, boxing, football), live sabong, and specialty games like Go Rush and Dreams of Macao. New games are added regularly, so there is always something fresh to try. All games are powered by certified random number generators (RNGs) to ensure fair outcomes.

Yes. swerti99 is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download is required. The mobile site is designed to work smoothly on all screen sizes, from budget Android phones to the latest iPhones. Simply visit swerti99 on your mobile browser, log in, and start playing. For the best experience, we recommend using a stable Wi-Fi or LTE connection.

Yes. All games on swerti99 use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and fair. Our games are sourced from reputable, internationally recognized game providers whose software is regularly audited by independent testing laboratories. swerti99 operates in alignment with PAGCOR's responsible gaming and fair play guidelines. You can trust that every spin, hand, and bet on swerti99 is governed by genuine randomness — not manipulation.

Log in to your swerti99 account and go to Account Settings, then select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits can be lowered immediately, but increases take 7 days to take effect — this cooling period is intentional and designed to protect you. You can also set session time limits and enable reality check pop-ups. For more details, visit our Responsible Gaming page.

If you feel you need a break from gambling, swerti99 offers self-exclusion for periods of 6 months, 1 year, 3 years, or permanently. Go to Account Settings → Responsible Gaming → Self-Exclusion and follow the steps. Once activated, your account will be suspended immediately and cannot be reactivated until the exclusion period has fully elapsed. If you need help activating self-exclusion, email us at [email protected] and our team will process it within 24 hours.

You must be at least 21 years old to register and play at swerti99. This is the legal minimum age for casino-style gambling in the Philippines as regulated by PAGCOR. swerti99 verifies the age of all players during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds will be handled in accordance with applicable regulations. We take our responsibility to prevent underage gambling very seriously.